Job Summary

• To consult and effectively manage a range of queries from staff and managers concerning terms and conditions and HR policies and practices.
• Ensure employees are engaged through impactful employee engagement and welfare programmes.

Key Duties and Responsibilities

• Receiving and effectively handling employee complaints, and escalating these complaints to the relevant authorities.
• Proactively develop and obtain approval for welfare plans and activities that will improve staff working conditions and environment.
• Implement policies, programs and procedures related to Employee relations.
• Coordinate the exit interview processes for staff.
• Supervise leave management for staff.
• Ensure proper review and approval of welfare benefit requests and claims before processing.
• Investigate complaints of non-acceptable actions and other behaviours.
• Proactively seek feedback from staff on welfare packages and make appropriate improvement recommendations.
• Continually research industry best practices and trends on issues related to staff welfare and advise management on possible improvement opportunities.
• Responsible for the management of expatriates in the company
• Responsible for coordinating employee events like WorkersDay, Christmas, and Children’s parties. and other related activities.
• Responsible for the onboarding processes of new hires
• Preparing letters correspondences for staff such as Introduction letters to banks, embassies  etc
• Promoting an orderly and friendly environment to increase the productivity of the employees.
• Perform other duties as assigned by the Head, of HR Operations.
• Implement data protection policies and practices of Egbin PowerPlc.
• Ensure compliance with the NDPR and other data protection laws, and data protection policies.
• Undertake Data Protection Impact Assessment as applicable to curb the risk during data processing operations.
• Ensure awareness, understanding and application of QHSE policy and application of departmental objectives.
• Ensure awareness of the Integrated Management System (ISO 9001:2015, 14001:2015 &45001:2018) and the implications of not conforming with the requirements.
• Understand and identify hazards, risks, environmental aspects, and Impacts as it is related to their jobs.
• Ensure awareness, understanding and application of QHSE policy and application of departmental objectives.
• Ensure awareness of the Integrated Management System (ISO 9001:2015, 14001:2015 &45001:2018) and the implications of not conforming with the requirements.
• Understand and identify hazards, risks, environmental aspects, and Impacts as it is related to their jobs.

Education and Work Experience

• Minimum of bachelor’s degree or its equivalent in humanities, social science, or relevant discipline from an accredited/ reputable university.
• Minimum of four (4) years’ relevant work experience.
• Industrial Relations experience in handling employee grievances, disciplinary actions, and labour disputes is highly desirable.
• Relevant professional qualifications will be an added advantage.

Skills and Competencies

• Broad knowledge of the employment policies and regulations.
• Strong Interpersonal skills.
• Good problem-solving skills.
• Ability to listen and understand people’s concerns.
• Strong analytical skills.
• Excellent communication skills, verbal and written.
• Able to pay attention to details and produce accurate work.
• Project management skills.
• Proficiency in Microsoft Office applications.