Scope and Impact

• The Business Process Analyst is responsible for ensuring process knowledge and implementation as well as process owners’ compliance with processes and policies. S/he will work closely with process owners to ensure the administration of processes and policies is seamless (this involves proper change management). S/he will also be responsible for developing operational KPIs for process owners.

Job Summary

• The business Process Analyst is responsible for developing operational KPIs and ensuring all processes and polices are understood and adhered to by all stakeholders.

Duties & Responsibilities

• Create and document business processes, workflows, procedures and policies due to an arising need or instruction from the management.
• Evaluate existing business processes, workflows, procedures and policies to identify gaps, inefficiencies, bottlenecks, and areas for improvement.
• Optimize existing business processes, workflows, procedures and policies due to an identified gap.
• Document current and future state processes using tools like flowcharts, process models/maps, diagrams, and written documentation to illustrate workflows and proposed changes.
• Collaborate with stakeholders, including management to identify and understand their needs, goals, and requirements for the processes being analyzed.
• Analyze data related to processes to identify patterns, trends, and insights that can drive process improvements and decision-making (work with the operations performance and Data Analyst on this).
• Develop and present recommendations (substantiated by data) for process improvements, including the implementation of new tools, technologies, or methodologies to optimize workflows to line manager and key stakeholders.
• Oversee the implementation of automation and technology solutions to process issues.
• Develop Functional Requirement Documents (FRD) and Business Requirement Documents (BRD) that align with the business objectives and needs.
• Effectively communicate process changes, requirements, and updates to stakeholders at all levels of the organization (work with the Operations Implementation & People Performance Executive on this).
• Establish metrics and key performance indicators (KPIs) to measure the success and effectiveness of implemented process improvements.
• Create and update product processes, mappings and workflow setups on the backend system application.
• Identify and mitigate potential risks associated with process changes, ensuring that changes do not negatively impact operations or compliance.
• Work with the Strategy and Marketing product development team to ensure that the development processes align with business objectives and meet customer needs.
• Give optimal reports and escalate when necessary.

Qualifications / Requirements

• BSc / HND in any field
• Minimum of 4 years experience in Business Process.

Skills / Competencies:

• Interpersonal and verbal communication skills
• Time management and prioritization skills
• Organizational skills
• Assertiveness