About Our Client:

Our client is a leading retail chain with operations across Nigeria since 2014, offering a wide variety of consumer goods, from groceries to electronics. Known for its customer-centric approach, the company has been expanding rapidly and is committed to providing exceptional shopping experiences to its customers.

Role Summary:

As a Store Manager at our client’s retail chain, you will be responsible for overseeing the daily operations of the store, including sales, customer service, staff management, and inventory control. You will play a key role in ensuring the store’s profitability, maintaining high standards of customer service, and driving sales growth.

Responsibilities:

• Manage the day-to-day operations of the store, including sales, customer service, inventory management, and staff supervision, to ensure smooth and efficient operation.
• Develop and implement sales strategies and initiatives to drive store revenue and achieve sales targets, including promotions, events, and product displays.
• Train, mentor, and coach store staff to provide excellent customer service, achieve sales targets, and uphold company standards and values.
• Monitor and analyze key performance indicators, including sales performance, customer satisfaction, and inventory turnover, and use data-driven insights to identify areas for improvement and optimization.
• Ensure compliance with company policies, procedures, and standards, including health and safety regulations, and take appropriate action to address any violations or concerns.
• Develop and maintain relationships with customers, suppliers, and other stakeholders to enhance the store’s reputation and drive customer loyalty and retention.
• Stay informed about market trends, competitor activities, and customer preferences, and use insights to adapt store strategies and offerings accordingly.

Requirements:

• Bachelor’s degree in Business Administration, Retail Management, or related field; Master’s degree is a plus.
• Minimum of 3 years of experience in retail management, preferably in the retail or consumer goods industry.
• Proven track record of driving sales growth, achieving sales targets, and delivering excellent customer service in a retail environment.
• Strong leadership and management skills, with the ability to motivate and inspire a team to achieve results and uphold company standards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers, staff, and other stakeholders.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make strategic decisions.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Benefits:

• Competitive salary package with opportunities for performance-based incentives.
• Opportunities for professional development and career advancement.
• Supportive work environment with opportunities for learning and growth.
• Comprehensive benefits package including health insurance and retirement benefits.
• Opportunity to work with a leading retail chain and contribute to its growth and success.