Job Objectives / A Brief Overview of the Role

• The Shop Manager will monitor sales metrics and manage the entire sales administration process.
• They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment.
• They should also be able to lead and motivate the sales team to achieve specific goals.

Working Relationship:

• Internal: Trading Team, Retail Head, Supply Chain Operations, Logistics, Sales team.
• External: Customers and OEM

Job Duties/ Responsibilities/ Accountabilities

• Manage the floor sales representatives and other members of the team
• Set and track sales targets for your team
• Suggest and implement improvements in the sales administration process
• Report on sales metrics and suggest improvements
• Prepare monthly, quarterly, and annual sales forecasts
• Use customer feedback to generate ideas about new development or products
• Research and discover methods to increase customer engagement and sales output.
• Ensure sales, finance, and legal policies and procedures are met
• Build an open-communication environment for your team
• Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales

Key Performance Indicators

• Near zero incidence of customer complaint/adverse.
• Near zero incidence of untimely response to an escalation
• Near zero incidence of untimely order delivery

Knowledge and Experience
Knowledge:

• Degree in Sales, Business Administration, or a certificate in a relevant field
• Proven work experience as an Inside sales manager
• Hands-on experience with CRM software and MS Excel
• In-depth understanding of the sales administration process
• Excellent interpersonal and team management skills
• Strong analytical and organizational skills
• Numerical abilities and problem-solving attitude.

Qualifications
Essential:

• Strong interpersonal and communication skills,
• A Degree in Business or related fields
• Microsoft package proficiency.