Customer Success Associate needed at Bumpa
Job title : Customer Success Associate
Job Location : Lagos
Deadline : May 31, 2024
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Job Details
- Onboarding & Support: Proactively guide and nurture new customers through the onboarding process via phone calls and email, ensuring a positive first experience with Bumpa.
- Trusted Advisor: Become a trusted advisor for assigned merchants. Understand their business, competitive landscape, and champion how Bumpa can help them succeed.
- Consultative Selling: Uncover customer needs and pain points, demonstrating how Bumpa’s solutions can add value to their business.
- Teamwork: Collaborate internally with a team of Merchant Success managers to drive engagement and retention across the entire merchant base.
- Merchant Advocate: Be your merchant’s internal advocate by escalating their needs and requests to product teams and ensuring their feedback is actioned.
- Proactive Problem Solving: Identify potential problem areas before they become major issues.
- Performance Tracking: Maintain accurate records of your activities and contribute to team success by meeting and exceeding sales and successful onboarding goals.
- Customer Service Excellence: Maintain consistently high standards in handling customer calls.
- Additional Responsibilities: Be prepared to take on any other tasks or projects assigned by your Line Manager.
Requirements
- Bachelor’s degree in any related field
- 2-3 year of experience in a sales or customer service role (B2B preferred)
- Proficiency in cold calling techniques and email outreach
- Self-starter, entrepreneurial, proactive, hungry, passionate, tech-savvy, & quick to learn in a fast-paced environment
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong understanding of consultative selling techniques and building value propositions.
- A desire to work closely with customers in sometimes tough situations
- A passion for providing exceptional customer service and exceeding expectations.
- Strong data analysis skills with a commitment to meeting and exceeding performance metrics
- Experience using Freshdesk CRM tool, Slack, and Google Suite would be an advantage
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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