Job Details

• Develop, implement, and manage operational policies and procedures that underpin the core functions of the Bumpa platform.
• Oversee the day-to-day operations, including but not limited to finance, human resources, Legal, and facilities management.
• Collaborate with department heads to identify areas for process improvement, cost reduction, and resource optimization.
• Analyze and interpret data and metrics to drive informed decision-making and operational enhancements.
• Lead cross-functional teams and ensure effective communication and collaboration among departments.
• Establish objectives and key results (OKRs) and regularly evaluate performance against these metrics.
• Support strategic initiatives and projects aimed at scaling our platform and enhancing Business Owners experiences.
• Manage compliance and risk management efforts, ensuring Bumpa operates within legal and regulatory frameworks.
• Develop and maintain budgets, allocate resources effectively, and ensure fiscal responsibility.
• Foster a culture of continuous improvement and innovation within the organization.
• Lead, mentor, and develop the operations team, ensuring they have the necessary skills and tools to succeed.

Requirements

• Bachelor’s degree in business administration, operations management, or a related field (Master’s degree preferred).
• 5-7 years of experience in a senior operations role in commerce or payments, with a proven track record of leading operational improvements.
• Strong analytical and data-driven decision-making skills.
• Excellent leadership, interpersonal, and communication skills.
• Proficiency in project management and change management.
• Knowledge of relevant legal and regulatory requirements.
• Strategic thinking and the ability to align operational efforts with organizational goals.
• Ability to drive distribution efforts and team growth.