Job summary

• Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Improving productivity and streamlining branch activities to maximize results and achieve peak performance levels.

Roles & Responsibilities

• Monitors budget to control expenses
• Supervise schedules and train Production and Sales Manager
• Reviews all operating reports with outlets unit heads
• To ensure that all staff at the outlet comply with the management policies
• Conducts cost reduction/minimization studies
• To liaise with the other unit Heads of the outlets i.e. Audit and Accounts for the smooth running of the outlet
• To generate monthly report to the Management on the operation of the outlet
• To ensure that various section in the outlet perform their duties effectively
• To ensure that quality food are produced and served at all times.
• To ensure that customers are satisfied in the area of prompt attendance at the counter and that the sales personnel are always receptive.
• To ensure that the hygiene level is high in the outlet.
• To ensure strict adherence to recipe and that there is no stock out.
• To also function as a link between the outlet staff and the outlet HR Supervisor on one hand and Management on the other hand through the Central HR.
• To ensure that the equipment’s in the outlet are in good condition
• Availability of raw material and quality check on it through liaison with appropriate department.
• Maintaining the reputation of the company through service
• Maintaining high standard throughout the outlet in accordance with the vision and goals of the organization.
• Maintenance of good customer relation and attendance to the complaint of customer.

Skills Required

• Ability to Meet Set Goals
• Results Driven Attitude
• Leadership Skills
• Strong Customer Service Skills
• Written and Oral Communication Skills
• Outstanding Organization Skills
• Attention to Detail
• Able to multitask, prioritize, and manage time efficiently
• Encouraging the team and staff; able to mentor and lead
• Eager to increase sales with new accounts, clients, and businesses
• Able to analyze financial records and transfer data
• Focused on customer service