Responsibilities

• Oversee and coordinate operational processes to ensure efficiency and effectiveness.
• Develop and implement standard operating procedures (SOPs) to optimize performance and minimize errors.
• Monitor and analyze key operational metrics to identify areas for improvement.
• Provide training and mentorship to operational staff.
• Collaborate with cross-functional teams to streamline processes and promote operational excellence.
• Identify and resolve operational issues in a timely manner.
• Lead process improvement initiatives and drive continuous improvement culture.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• NYSC Corps member
• Previous experience in a supervisory, operations, or process improvement role.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Ability to lead and motivate a team.
• Knowledge of quality management principles and methodologies.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office suite.