Job Description

• We are seeking a highly motivated and detail-oriented HR officer to join our esteemed HR consulting and training firm.
• As an HR officer, you will be an integral part of our team, providing comprehensive HR support and services to our diverse portfolio of clients.
• You will play a critical role in supporting our Human Resources department in various administrative tasks, functions, implementation of HR policies and procedures, handle employee queries, and contribute to the overall efficiency of the HR department.

Responsibilities

Client Relationship Management

• Serve as the primary point of contact for designated clients, building strong relationships and understanding their unique HR needs and challenges
• Collaborate closely with clients to assess HR requirements, develop tailored solutions, and provide ongoing support and guidance.
• Provide expert guidance and advice to clients on a wide range of HR matters, including recruitment, employee relations, performance management, training and development

Talent Acquisition:

• Oversee recruitment projects by coordinating job postings, talent sourcing and screening resumes, and scheduling interviews.
• Conduct preliminary interviews and assessments of potential candidates.
• Facilitate the onboarding process for new employees, including conducting orientation sessions and preparing necessary documentation.

Compliance.

• Assist clients in developing HR strategies, policies, and procedures aligned with their business objectives and industry best practices.

Training and Development

• Monitor training needs analysis and improve team capacity development when needed
• Monitor training attendance and evaluate the effectiveness of training programs.
• Support the implementation of employee development plans and performance improvement initiatives.
• Provide coaching and mentoring support to client organisations to foster a culture of continuous learning and development.

Employee Relations:

• Serve as a point of contact for employee queries regarding HR policies, benefits, and procedures
• Address employee concerns, disputes or conflicts and escalate issues to higher management when necessary.

HR Administration, Compliance, Analytics and Reporting

• Assist clients in managing HR administration tasks, including employee record-keeping, payroll processing, and benefits administration.
• Ensure compliance with relevant employment laws and regulations, advising clients on HR compliance requirements and best practices.
• Utilize HR data and analytics to identify trends, insights, and areas for improvement in HR programs and processes.
• Prepare regular HR reports and metrics to track key HR performance indicators, such as turnover rates, engagement scores, and diversity metrics.

Performance Management:

• Design and implement performance management systems and processes to drive employee engagement, development, and accountability.
• Provide guidance and support to clients in setting performance expectations, conducting performance evaluations, and identifying opportunities for employee growth and improvement.

Requirements

• Bachelor’s degree in Human Resources Management, Business Administration, or a related field.
• Minimum of 3 years of experience in HR roles. Background in HR consulting or advisory services would be an added advantage.
• Demonstrated expertise in providing strategic HR solutions and services
• Excellent client-facing and interpersonal skills, with the ability to build rapport and communicate effectively with clients at all levels.
• Strong project management and organisational skills, with the ability to manage multiple client engagements simultaneously
• Ability to handle sensitive and confidential information with discretion.
• Problem-solving skills and the ability to work effectively in a team environment.
• Attention to detail and accuracy in record-keeping and documentation.
• Proficiency in Microsoft Suite, Google Workspace, and other relevant technology platforms.
• Ability to uphold the highest standards of professionalism, integrity, and confidentiality.