Customer Service Representative (Entry-level) needed at FHON Consulting
Job title : Customer Service Representative (Entry-level)
Job Location : Lagos
Deadline : May 20, 2024
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Job Description / Responsibilities
- Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products or services.
- Handle incoming calls, emails, and chat messages in a timely and professional manner.
- Assist customers with order placement, tracking, and returns, ensuring a seamless experience throughout the purchasing process.
- Maintain accurate records of customer interactions and transactions using CRM software.
- Collaborate with other departments, such as sales, marketing, and logistics, to ensure customer needs are met effectively.
- Identify opportunities for process improvements and contribute to the development of customer service policies and procedures.
Requirements
Education:
- B.Sc / High school diploma or equivalent required.
- Additional training or coursework in customer service or related fields is advantageous.
Experience:
- Previous experience in customer service, retail, or a related field is preferred but not required.
- Familiarity with CRM systems and call center software is a plus.
Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and courteous under pressure.
- Proficiency in using computer systems and software applications.
- Empathy and patience when dealing with challenging situations or customers.
- Multitasking capabilities and the ability to prioritize tasks effectively.
Other Requirements:
- Strong commitment to providing exceptional customer service.
- Willingness to work flexible hours.
- Ability to adapt to changing priorities and handle a fast-paced work environment.
- Fluency in multiple languages may be beneficial, depending on the customer base served.
- Professional appearance and demeanor when interacting with customers in person or over the phone.
Remunerations
- Salary: N90,000 – N100,000 / month (Competitive salary).
- Opportunities for career growth and advancement within the company.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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