Job title : Customer Service Representative
Job Location : Lagos
Deadline : June 16, 2024
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Job Responsibilities:
- Ensure that customers have a good time at the restaurant, look immediately into any
- complaints they might have and ensure they are promptly resolved.
- Maintain strict adherence to set service standards and ensure that procedures are followed.
- Ensure that necessary resources and tools are available for quality Customer Service delivery.
- Manage Customer Service database digitally
- Deal directly with customers either by telephone, email, walk in or any other identified means.
- Determine the cause of the customer’s problem, select and explain the best solution to solve the problem.
- Expedite correction or adjustment, follow up to ensure resolution.
- Direct requests and escalate issues and ensure requests are fulfilled promptly.
- Attract potential customers by answering product and service questions, suggesting information about other products and services.
- Record details of customer interactions and give reports to the Restaurant Manager daily.
- Devise and implement means to collect feedback on our meals and service from customers
- Report to the Restaurant Manager daily on on all status of customer service enquiries handled or being processed by the Team.
Requirements
- 1-2 years work experience in a similar role
- Knowledge of restaurant policies regarding personnel and customers.
- Passion for the hospitality business
- Customer service ethos and culture
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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