Customer Success Associate needed at Nomba

Save 2 weeks ago

Job title : Customer Success Associate

Job Location : Lagos

Deadline : June 15, 2024

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We are currently looking to hire a Customer Success Associate who will: 

  • Operate as the lead point for any and all matters specific to customer account.
  • Provide seamless/personalized customer experience to our customers.
  • Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead.
  • Interface with internal stakeholders to ensure an effective resolution process for our customers/stakeholders.
  • Maintain updated knowledge of the organization’s products, services, and customer service policies.
  • Communicate effectively with stakeholders to help resolve issues with Nomba support tools.
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
  • Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits.
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs.
  • Learn our product to configure the platform to meet the needs of new users.
  • Provide platform training and onboarding for new and existing users.
  • Develop and maintain an ideal user/customer profile and collect User feedback.
  • Interface with other internal teams in order to help agents resolve their issues.
  • Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.

Requirements

They idle candidate should have

  • Strong command of written and verbal English
  • Minimum of a Bachelor’s degree from a recognised institution.
  • Friendly and welcoming manner with clients and other members of the customer service team.
  • Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
  • Familiarity with customer relationship management (CRM) software programs.
  • Ability to explain complex concepts in a clear, simple manner to customers.
  • Excellent organizational and multitasking skills.
  • Ability to maintain a calm and polite manner in stressful situations.
  • Willingness to cooperate with customers and management to resolve any issues that may arise.
  • Passion for delivering an amazing customer experience.
  • Good time management skills and an ability to thrive in a fast-paced environment.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Customer Service  jobs
  • Customer Success Associate jobs