4 weeks ago
Job title : Front Desk Officer / Customer Care Representative
Job Location : Lagos
Deadline : June 10, 2024
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Job Summary:
Join our dynamic IT startup as a Front Desk Officer and Customer Care Representative, where you will be the first point of contact for our clients, visitors, and employees. You will play a crucial role in providing excellent customer service and ensuring the smooth operation of our front desk and office administration.
Responsibilities:
- As a Front Desk Officer:
- Welcome and greet clients, visitors, and employees in a professional and friendly manner
- Answer and direct phone calls to the appropriate person or department
- Manage and maintain the reception area, ensuring it is clean, organized, and presentable at all times
- Handle incoming and outgoing mail and packages, including sorting, distributing, and preparing shipments
- Manage conference room bookings and assist with meeting room setup as needed
- Maintain office supplies inventory and place orders as needed
- Assist with general office administration tasks, including data entry, filing, and photocopying
- Provide administrative support to various departments as needed
- As a Customer Care Representative:
- Provide exceptional customer service to clients, responding to inquiries, resolving issues, and addressing concerns in a timely and professional manner
- Serve as the primary point of contact for customer inquiries via phone, email, and in-person
- Maintain a high level of product knowledge to effectively answer customer questions and provide accurate information
- Process orders, returns, and exchanges, ensuring accuracy and customer satisfaction
- Follow up with customers to ensure their needs have been met and provide assistance as needed
- Collaborate with other departments, including sales, marketing, and technical support, to address customer issues and improve the overall customer experience
- Identify opportunities for process improvement and provide feedback to management
Requirements:
- Proven experience in a customer service or front desk role, preferably in a technology or startup environment
- Excellent communication and interpersonal skills, with a positive and friendly attitude
- Strong organizational and multitasking abilities, with the ability to prioritize tasks and manage time effectively
- Proficiency in Microsoft Office (Word, Excel, Outlook) and other office software
- Ability to work independently with minimal supervision and as part of a team
- High school diploma or equivalent; additional certification in customer service or office administration is a plus
Preferred:
- Experience with CRM software and ticketing systems
- Knowledge of basic IT troubleshooting and technical support concepts
- Experience in a fast-paced, high-growth startup environment
How to Apply for this Offer
Interested and qualified candidates should apply using the Apply Now button below.
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- Front Desk Officer / Customer Care Representative jobs