Customer Service Personnel needed at S-TEE Schools

Job title : Customer Service Personnel

Job Location : Lagos

Deadline : May 02, 2024

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Responsibilities

  • Student and Parent Interaction: Engage with students and parents in a courteous and professional manner, addressing inquiries, providing information, and offering assistance to ensure a positive customer experience.
  • Enrollment Assistance: Assist prospective and current parents with the enrollment process, explaining admission requirements, guiding through paperwork, and ensuring a smooth onboarding experience.
  • Communication Hub: Serve as a central point of contact for parents, efficiently relaying information about school policies, events, and updates through various communication channels.
  • Issue Resolution: Handle and resolve concerns or issues raised by parents, students, or other stakeholders, ensuring prompt and effective solutions while maintaining a high level of customer satisfaction.
  • Administrative Support: Provide administrative support to the school administration, such as maintaining records, processing forms, and handling documentation related to student enrollment and services.
  • Billing and Payments: Manage billing inquiries, assist with payment processes, and ensure accurate financial records related to school fees, extracurricular activities, and other services.
  • Appointment Scheduling: Facilitate and coordinate appointments between parents and management ensuring smooth communication and scheduling for parent-teacher conferences or other meetings.
  • School Events Coordination: Support the planning and coordination of school events, collaborating with various departments to ensure seamless logistics and positive experiences for attendees.
  • Feedback Collection: Gather feedback from parents and students to assess satisfaction levels and identify areas for improvement in customer service processes and school offerings.
  • Technology Support: Assist parents and students with technical issues related to online platforms, school portals, or other technology used for communication and learning purposes.
  • Orientation Programs: Organize and participate in orientation programs for new students and parents, providing information about school policies, facilities, and available services.
  • Emergency Response: Follow established protocols during emergency situations, communicating effectively with parents and stakeholders, and providing necessary information and support.
  • Documentation and Reporting: Maintain accurate and organized records of customer interactions, feedback, and inquiries, and generate regular reports as needed by school administration.
  • Collaboration with School Staff: Collaborate with teachers, administrative staff, and other departments to address specific customer service needs and contribute to a cohesive and supportive school environment.
  • Professional Development: Stay updated on customer service best practices, educational policies, and school-specific information to enhance skills and contribute to the continuous improvement of customer service processes.
  • Carry out other Specific duties as assigned by the Line Manager & Director.

Requirements

  • Candidates should possess a Bachelor’s Degree with 3 – 6 years relevant work experience.

How to Apply for this Offer

Interested and qualified candidates should send their Letter of Application and updated CV in MS Word format to: [email protected] and [email protected] using the Job Title as the subject of the email.

  • Customer Service  jobs
  • Customer Service Personnel jobs

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