Customer Success Executive needed at NielsenIQ

Job title : Customer Success Executive

Job Location : Lagos

Deadline : June 02, 2024

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  • Support day to day contacts at the client, contributing to the achievement of client satisfaction targets 
  • Build effective relationships with client representatives 
  • Own reporting, including report maintenance, business issue analysis, and solution integration 
  • Provide training to clients on Nielsen tools and solutions 
  • Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables 
  • Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry 
  • Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries 
  • Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team 
  • Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded 

Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes 


The Client Response Associate is responsible for executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage, and contract & order-to-invoice execution. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes 


  • Good understanding of FMCG industry and trends 
  • Solid Knowledge of Nielsen products and services 
  • 1-2 years Nielsen Client Service at Response and/or industry experience 
  • Participation in a Project 
  • Good interpersonal skills – ability to develop relationships internally and at the client organization 
  • Strong problem-solving skills, with gradually declining supervision 
  • Strong time management skills and prioritization ability, with gradually declining supervision 
  • Able to respond to inquiries of moderate complexity with almost zero supervision 
  • Able to respond on enquiries of higher complexity with limited supervision 
  • Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction 
  • Able to coach and support Jr. Executives 
  • Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them, as well as of the results per se. 

How to Apply for this Offer

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