Description 

• Customer Relationship Officers handle the concerns of the people who buy their company’s products or services. They work to rectify issues experienced by individual customers as well as aim to improve the organization’s overall customer satisfaction ratings.

Responsibilities

• Building and maintaining customer relationships
• Address customer concerns
• Ensure customer satisfaction
• Understand the competition
• Update customer records
• Generate sales leads
• Market company’s product and services.
• Answer calls.

Qualities

• Problem-solving skills. Customers do not always self-diagnose their issues correctly. 
• Patience. Patience is crucial for customer service professionals. …
• Attentiveness.
• Emotional intelligence.
• Clear communication skills.
• Writing skills. 
• Creativity and resourcefulness. 
• Persuasion skills