Account Manager (Lagos) needed at IpNX Nigeria Limited
Job title : Account Manager (Lagos)
Job Location : Lagos
Deadline : October 06, 2023
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Purpose of the Job
- The Account Manager’s primary responsibility is to maintain and grow the business and client base on an ongoing and project basis.
- The role involves creating and maintaining relationships with existing and potential clients, developing strategic solutions and plans that best fit the business needs within the Lagos Island.
- The Account Manager will build and maintain productive business relationships with key decision-makers to understand the customers’ strategic direction and identify opportunities.
- The focus will be on growing and developing existing clients, exploring and driving business opportunities that will give ipNX a larger share of the customers’ wallets.
Deliverables
Expected Key Results:
- Maintain Strategic Leadership within Key Accounts
- Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
- Develop and implement marketing strategies to ensure coherent and consistent strategies in all serving and maintenance transactions and relationships.
- Interact with key decision-makers, initiate and bring forward strategic engagement plans to retain and grow business within key accounts.
- Provide an annual plan on how to increase share of wallet and win new business within each allocated account.
- Develop a deep understanding of the client’s priorities, strategies, and ensure ipNX adds value across the broader organization.
- Develop and implement effective account strategies, including relationship mapping, opportunity pipeline management, and generation of service offerings.
- Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses to best service and motivate key accounts.
- Maintain data and information relevant to key accounts for analyses influencing account-specific decision-making.
- Provide forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions within the Account.
- Maintain good public relations with current and prospective customers within the Accounts.
- Ensure profitable sales volume and strategic objective targets are met for the assigned key accounts.
- Co-ordinate with relevant technical and service delivery teams to ensure excellent service delivery to the customer.
- Collaborate with Customer Care and Resource Management teams to meet account performance objectives and key accounts’ expectations through cross-functional efforts.
- Define project scope, estimate, write proposals, and work with stakeholders to create project specifications and time plans.
- Identify and develop a target list of vertical markets for business development.
- Develop innovative and differentiating products and services for the region in collaboration with the marketing team.
- Prepare pricing documentation for the business’s products/services and secure appropriate approvals prior to sending commercial proposals to key accounts.
- Develop cross-selling relationships within assigned accounts and develop value propositions for differentiating product offerings.
- Collate and manage robust industry data for analytics.
- Provide management with necessary sales reports, budgets, sales plans, and market analysis for the sector.
- Drive business opportunities to increase the organization’s share of the customers’ wallets within the sector.
- Understand and drive the understanding of clients within the account and have a thorough understanding of how to manage and grow relationships between ipNX and the client for opportunities and profitable growth.
- Work with internal departments to develop integrated solutions and expand the services provided to the end-user.
- Generate and drive insight for internal and client audiences around media, brands, consumers, and experiences.
- Drive the understanding of customers’ needs and provide solutions that answer their needs and wants.
- Dedicate time to relationship affinity, exploring, understanding, and determining customer needs and provide solutions to meet identified customer needs, utilizing various support functions within the organization.
- Provide useful feedback to management on the perception of customers about procedures, service delivery, and quality of products and services.
- Build and maintain productive business relationships with decision-makers to understand customers’ strategic direction and identify opportunities.
- Oversee formal funnel/pipeline management and diligence on proactive and reactive opportunities.
- Coordinate, facilitate, and oversee the achievement of the budget for specific accounts.
- Participate in the strategic account planning process to decide upon specific financial targets, performance objectives, account management standards, and critical milestones.
- Drive new business growth and maximize revenue generation across ipNX’s products.
- Lead new business pitches and be responsible for the effective onboarding of new clients.
- Ensure all clients are onboarded appropriately, including required documentation completeness and accuracy.
- Achieve performance targets for specific accounts and the allocated sector through partnerships within the industry and region.
- Demonstrate (Key Competencies):
Educational Qualifications & Functional Skills
- Bachelor’s Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration, or related field (2.2/Upper Credit).
- Ability to penetrate accounts and meet with stakeholders within accounts/sectors.
- Structured thinker with a strong analytical approach.
- Excellent research, problem-solving, and analytical skills, including excellent PowerPoint and Excel capabilities.
- Understanding of the local dynamics of the region.
- Ability to bring intel that will lead to increased sales.
- Expert understanding of best practice account management with the ability to implement strategic and tactical initiatives.
- Creative, upbeat, and innovative with effective communication skills.
- Proven track record in business development and client relationship management in a highly competitive Business to Business (B2B) environment.
Work Experience:
- At least 5 years of Key Account Management experience.
- 5-7 years of experience in managing strategic accounts.
- Proven experience in driving opportunities through to revenue.
- Strong commercial acumen in managing pipeline and coaching teams through the sales process.
- Strong knowledge of Pursuit or another relationship/sales methodology.
- Exhibits sound business judgment, ability to influence others, and a proven track record of data-driven analyses.
- Experience working in large matrixed environments with cross-functional collaboration.
- Experience in the region and selling various product portfolios.
- Experience in strategic Key Account planning and building strong relationships with Key Accounts stakeholders.
- Leadership experience with a strong business acumen and knowledge of the technical market landscape.
- Experience in Client Management & Growth Strategies of an assigned portfolio of clients.
- Proven results in successfully closing new business, ideally selling to blue-chip companies in the region.
Other Requirements:
- Customer Focus
- Tech-savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
How to Apply for this Offer
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