Dialer Specialist needed at FairMoney
Job title : Dialer Specialist
Job Location : Lagos
Deadline : November 17, 2023
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Roles and Responsibilities
- The role will require a strong understanding of dialer management, telephony infrastructure, data analysis, reporting, and SQL.
- With limited direction, develop and translate business requirements to technical specifications.
- Create technical designs for enhancements or refinement of integrated call centre technology with a focus (but not limited to) outbound campaigns.
- Independently perform testing and design scenarios/projects to optimize performance across all business lines.
- Assist with integration and system testing, according to detailed test plans to ensure high quality.
- Creates, modifies, and terminates users, campaigns, skills, dial rules, and other settings within the dialer platform.
- Promote and maintain an ongoing working relationship with other technology and service departments and partner with them to support our call centre environment.
- Assist in ad-hoc projects as needed.
Requirements
- A minimum of 2 years of related technical or call centre experience, with automated dialler management in a blended call environment.
- Solid project management skills including demonstrated project work with integrated telephony and/or automated dialer technology.
- Ability to analyze data and recommend go-forward actions.
- Ability to establish and maintain effective working relationships at the Management level across functional groups and business units.
- Previous experience interacting with Analytics and IT for dialer campaign management.
- Ability to work in a fast-paced environment and adjust focus and workflow based on changing deadlines and needs.
- Excellent written and oral communication skills.
Good to have
- Knowledge of Excel, SQL, MySQL, and ETL tools (Such as Kettle) and strong attention to detail required.
- At least 2 years of experience with SQL preferred, including data analysis, import, export, and presentation.
- Proficiency in utilising BigQuery for data analysis and manipulation.
- Expertise in Excel and Tableau for data analysis, reporting, and visualisation.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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