Responsibilities

• General IT Knowledge.
• Network Management: Set-up, Configuration and Support
• Server Administration
• Ensure prompt response to customers’ requests and enquiries at all times and across all channels
• Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
• Ensure customer satisfaction and provide professional customer support.
• Escalate customer complaints/enquiries and other observations to relevant personnel as appropriate
• Enlighten customers about the company’s products and services aimed at promoting customer satisfaction and continuous patronage
• Provide firstlevel technical support services.
• Monitor and maintain customer database servers.

Requirements

• Candidates with OND / HND / B.Sc qualification can apply
• Minimum of 1-2 years of work experience.
• A male is required.
• Must be ready to work on weekends (Saturday / Sunday including Public Holidays) off day is available.
• Must be ready to operate on shift (Morning / Night).
• Working knowledge of the computer is required.
• Must have excellent communication skills.