Customer Care Executive needed at Choice Dental – Apply Now
Job title : Customer Care Executive
Job Location : Lagos
Deadline : June 16, 2023
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Essential Responsibilities
- Welcome and seat patients cheerfully.
- Securing appropriate and timely management of patient care and treatment
- Support smooth running of practice procedures, as well as maintain and improve the quality management system
- Provide quality customer service by giving the feeling of being in good hands to the patients through personal and telephonic counseling
- Optimizing patient understanding of our therapy spectrum by individual counseling and information regarding possible and planned treatments and therapies
- Offer patient counseling and information regarding possible treatments or already planned therapies and respective procedures, billing, etc.
- Securing a smooth and time-phased patient visit at the practice
- Provide billing to patients
- Fulfilling periodically recurring tasks
- Complies with Quality Management documents and checklists
- Plays a creative part in the arrangement of new methods, improvements in patient service.
- Digital marketing/social media management
- Stakeholder management
- Sales
Knowledge and Skill Requirements
- Minimum of a Diploma
- Minimum of 1 year experience as a Customer Care Executive
Competencies:
- Ability to manage interface with different personalities and handle difficult situations
- Ability to multitask effectively and manage deadlines
- Ability to use initiative and make informed judgment
- Ability to use the computer
- Must be able to work both independently and cooperatively in team settings.
- Excellent communication and time management skills.
How to Apply for this Offer
Interested and qualified candidates should send their CV to: [email protected] using “Customer Service” as the subject of the mail.
- Customer Service jobs
- Customer Care Executive jobs