Senior Business Analyst – Process Analysis needed at Kuda Bank
Job title : Senior Business Analyst – Process Analysis
Job Location : Lagos
Deadline : April 19, 2024
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Job Overview
The role involves overseeing the strategic use of process mining tools for end-to-end business process optimization. Collaborate with cross-functional teams to identify and act on process inefficiencies and opportunities within the Customer Experience domain. Apply strong analytical skills to translate insights into actionable recommendations, aligning data-driven optimizations with business objectives.
Responsibilities
Process Mining:
- Analyze event logs from CX Support tools as well as other business tools to uncover existing workflow intricacies. Identify and understand process variations and deviations.
Process Mapping and Modeling:
- Craft visual process models, capturing essential data. Document each step, input, and output with precision.
Performance Metrics:
- Calculate key process performance indicators (KPIs) like cycle time and throughput. Pinpoint bottlenecks and areas for improvement.
Root Cause Analysis:
- Investigate process inefficiencies thoroughly. Identify and analyze the reasons behind any deviations from the standard.
Process Optimization:
- Propose enhancements to streamline processes. Conduct simulations to evaluate the potential impact of changes.
Collaboration:
- Work closely with stakeholders to implement improvements. Ensure that every optimization aligns seamlessly with overarching business goals.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Analytics, or a related field (CBAP, MBA PMP an added advantage)
- Proven experience in utilizing process mining tools (e.g., Celonis, Disco, ProM) in a professional setting.
- Background in data analysis, business process optimization, or similar roles.
- Proficient in process mapping and flowcharting tools (Camunda, Microsoft Visio or any other process modelling tool).
- Proficiency with BPMN 2.0
- Strong analytical and problem-solving skills with a keen attention to detail.
- Proficient in SQL for data extraction, manipulation, and analysis
- Ability to interpret complex data and extract meaningful insights.
- Excellent communication skills with the ability to convey technical information to non-technical stakeholders.
- Experience in preparing and delivering clear and concise presentations.
- Demonstrated ability to work collaboratively in cross-functional teams.
- Comfortable engaging with stakeholders at various levels of the organization.
- Ability to adapt to changing priorities and navigate ambiguity.
- Eagerness to stay updated on emerging trends and advancements in process mining.
- Proactive mindset with a focus on identifying and solving business problems through process optimization.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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