Quality Assurance Analyst needed at Avetium Consult Limited

Lagos Full Time ICT Jobs in Nigeria

Job title : Quality Assurance Analyst

Job Location : Lagos

Deadline : June 09, 2024

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Job Description

  • Develop and Implement QA Processes:
  • Quality Monitoring and Evaluation:
  • Performance Assessment:
  • Training and Coaching:
  • Data Analysis and Reporting:.
  • Compliance Management:
  • Cross-functional Collaboration:

Qualifications:

  • Bachelor’s degree in business administration, Communications, or a related field.
  • Proven experience (5 years) in quality assurance, preferably in a call center or customer service environment.
  • Strong understanding of call center operations, customer service principles, and quality assurance methodologies.
  • Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
  • Exceptional communication and interpersonal skills, with the ability to provide constructive feedback and coaching to agents and managers.
  • Detail-oriented with a focus on accuracy and quality of work.
  • Proficiency in Microsoft Office Suite and quality assurance software/tools.
  • Certification in quality assurance (e.g., Six Sigma, Lean, ISO) is a plus

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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