• This role will involve applying fundamental electronics engineering knowledge to assess a range of hardware devices with abnormal performance. The successful applicant will need to summarize and report diagnostics results to a range of stakeholders to ensure sufficient product fixes and warranty claim processes can be actioned further.
• The short term focus of this role will be to rapidly onboard to testing procedures for Okra Pods, inverters and batteries and generating in-depth reports to the product team and running smooth testing operations on a ongoing basis.

Responsibilities

Full ownership of all diagnostics and repair operations

• Debugging failed energy equipment (batteries, solar panels, Inverters, MPPT Controllers)
• Running all equipment received through the proper testing processes.
• Working with QA/QC, engineering and product teams to suggest product design optimisation to better handle common failure modes.
• Share operational reports on a regular basis, detect failure trends and work with engineering and product teams on their investigation

Working in the field with Service Delivery Member.

• Going out to rural off-grid area for multiple days at a time to deploy projects with our partners
• Facilitating training sessions on Field Operations with our partners
• Gather impact data and generating impact reports for engineering team.

Managing knowledge inside responsibility area:

• Maintain technical records of incidents and failures
• Create guides, manuals and other materials to support partners and users
• Contribute to continuous improvement of the field test and processes
• Contribute to product FMECA and risk analysis
• Upskill support team people for agreed operations

Hard Skills

• Hands-on knowledge of AC and DC power electronic equipment testing and repair
• Good documentation and process building skills
• Good issue trend analytics and reports creation skills

Soft Skills

• Good oral and written English communication
• Ability to research and problem solve (either form other team members or by online research)
• Comfortable to work in rural locations up to several workdays

Required Experience

• High school graduate
• 2+ years of experience working in power electronics testing and repairing
• 2+ years of hands-on experience with energy systems
• Lead-acid, Li-Ion or similar batteries testing and cell-by-cell repair experience
• Developing repair / debugging standards and procedures

Nice to Have

• University degree in Electrical Engineering or similar
• Experience working with solar power equipment