Service Advisor needed at Alfred & Victoria Associates

Job Expired
Save 1 year ago

Job title : Service Advisor jobs in Lagos

Job Location : Lagos

Deadline : March 31, 2023

Quick Recommended Links

Role Objectives

  • A service advisor typically works in a car dealership and acts as the liaison between customers and the service technicians.
  • The service advisor communicates with customers to determine their vehicular problems and the repair timeline and provides the technicians with accurate repair descriptions about the customers’ concerns.

Essential Duties

  • Greeting customers and directing them to available mechanics
  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
  • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
  • Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
  • Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
  • Manage and oversee the dealership’s workflow and schedule
  • Call customers to advise them about service changes or car pick-up times
  • Maintain positive customer relationships to ensure repeat business

Qualification and Experience

  • An associate’s Degree in Mechanics or a related field may be advantageous.
  • Experience in the automotive field may be advantageous.

Required Skills:

  • Proven work experience as a Service Advisor or similar role
  • A strong understanding of automotive technology and the automotive industry
  • Proficiency with industry-specific software
  • Excellent customer service, interpersonal and communication expertise
  • Strong organizational, decision-making and problem-solving skills
  • Relevant training and/or certifications as a Service Advisor

How to Apply for this Offer

Send your application to [email protected]
  • Customer Service jobs
  • Service Advisor jobs
  • This job has expired!

Share this job