Job Expired
Client Care Executive / Representative needed at Fortics Lifecare Limited
Job title : Client Care Executive / Representative
Job Location : Lagos
Deadline : April 28, 2024
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Duties / Responsibilities:
- Make outgoing calls to patients, referrals, and sales as needed
- Communicate effectively and professionally with patients, teammates, healthcare professionals,etc
- Consistently meet and attain required Key Performance Indicators (KPIs)
- Answer customer phone calls and provide them with the information that they request
- Resolve customer complaints in a fair manner
- Elevate customer concerns to managers and supervisors as needed
- Become knowledgeable about our company’s services
- Provide exceptional customer support in every phone call.
Skills/ Requirements:
- Candidates should possess an NCE / OND / HND qualification with 0- 2 years work experience in similar role
- Excellent written and verbal communication skills
- Proficient with MS Office and the ability to navigate multiple platforms.
- Strong customer service skills with the ability to resolve patient concerns.
- Demonstrate soft skills to enhance patient experience
- Relevant work experience in the hospital will be an added advantage
- Certification in customer service profession is required
- Possess right work ethics of a client care personel.
How to Apply for this Offer
Interested and qualified candidates should send their Cover Letter and CV to: staff-success@fortics.org using the Job Title as the subject of the mail.
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- Client Care Executive / Representative jobs
- This job has expired!
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