Operations Manager needed at Platos Health
Job title : Operations Manager
Job Location : Lagos
Deadline : May 16, 2024
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Job Description
- We are seeking a passionate individual to join our operations team in Nigeria.
- As the Operations Specialist, you will support the director of operations in coordinating the operational excellence of our company in Nigeria, ensuring we deliver high-quality service efficiently and effectively.
- You will oversee all aspects of our operations, from general operations to clinical services, people, and finance.
Responsibilities
Clinic Coordination
- Coordinate the activities of Platos online clinic to ensure patient satisfaction
- Support clinicians to monitor outcomes and metrics that matter to patients
- Constantly appraise the care process and drive improvement measures
- Collaborate with the customer success team in designing and delivering high-quality service to clients
- Provide consultative support to customers through their onboarding process
- Guide and support members in choosing plans
- Oversee the operational process of matching members to independent clinicians.
People
- Support management in conducting performance management
- Support recruitment and keep track of company needs for talents
- Provide support to other Platos employees and ensure cultural fit
General Operations
- Support the Director of Operations and delivery to establish and refine the operating system of the business
- Manage inventory levels and ensure adequate stock of necessary supplies.
- Coordinate with vendors to place orders, track deliveries, and resolve any issues related to inventory management.
- Coordinate the process of fulfilling customer’s orders via approved vendors
- Finance: Manage cash flow for Platos Health Nigeria, banking relations, pay salary
- Administration: Ensure smooth operations of Platos Health office in Nigeria
Requirements
- A degree in Business Administration, Operations Management, Healthcare Administration, or any related field.
- 5+ years experience in operations management or similar roles with some experience in the healthcare industry.
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Accountability and collaborative skills with a high degree of ethical standards and integrity.
- Good people management and conflict resolution skills.
- Detail-oriented with a strong focus on quality and accuracy.
- Ability to work effectively in a fast-paced, dynamic environment.
- Fluency in English and a Nigerian language is required.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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