Role Overview:

• As the Product Manager – Onboarding & User Engagement, you will bridge the gap between our products and our users.
• Collaborating closely with customer support, you’ll spearhead efforts to streamline onboarding processes, enhance user engagement, and drive product adoption.
• We’re looking for an individual who is driven by data-driven decision-making and is dedicated to creating outstanding user experiences.

Key Responsibilities:

User Onboarding:

• Optimize user onboarding processes to ensure a seamless and engaging experience for new users.
• Analyse onboarding metrics and user feedback to identify areas for improvement in the onboarding journey.
• Collaborate with cross-functional teams to implement intuitive onboarding enhancements and monitor their effectiveness.
• Increase Signup to Customer Metrics rate to > 15% per week by end of Q2, 2024.
• Achieve 95% Customer Onboarding Satisfaction score of 5 by June, 2024.

User Engagement & Retention:

• Implement strategies to increase user engagement and retention rates.
• Analyse user engagement metrics and conduct regular A/B tests to identify opportunities for improvement.
• Work closely with the marketing and content teams to develop engaging content and campaigns to drive user engagement.
• Achieve 65% retention rate by end of Q2, 2024.

Data Analysis:

• Dive deep into data analytics to uncover actionable insights about user behavior and product performance.
• Translate data insights into actionable recommendations to enhance user experiences and inform product decisions.
• Monitor key performance indicators (KPIs) related to onboarding and user engagement to track progress and measure success.

Cross-Functional Collaboration:

• Collaborate with the customer success, product engineering, marketing, and sales teams to align onboarding and user engagement strategies with overall business goals.
• Serve as the voice of the user, advocating for their needs and preferences in product discussions and planning sessions.

Requirements

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
• 2+ years of experience in product management and business analysis.
• Strong analytical and data-driven mindset, with proficiency in data analysis tools and techniques.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Experience working in an agile environment and familiarity with agile methodologies.
• Passion for user experience, with a keen eye for detail and a commitment to delivering high-quality products.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.