Field Support Functions

• Deploy, configure, maintain and repair IT infrastructure – both software and hardware
• Support all installations pertaining to all field locations, stores and the Head office

Administrative Functions

• Communicate with stakeholders to understand their requirements
• Develop and analyze functional specifications
• Design efficient IT systems to meet business and technology needs
• Coordinate developers to build and implement technology solutions
• Integrate multiple systems and reconcile needs of different teams
• Gather feedback from end users about system performance
• Plan and oversee projects (e.g. upgrades, hardware/software installations)
• Provide advice and technical training to end users as required
• Keep abreast of technology trends and developments

Key Performance Indicators:

• IT System uptime/downtime
• Mean Time Between Faults
• Mean Time to Resolve
• Number of system breaches due to virus attacks and or breaches
• Network Uptime/downtime

Skills, Competencies and Requirements:

• Demonstrates ability to troubleshoot hardware, software and network problem
• Knowledge of Project Management
• Knowledge of databases, system security and troubleshooting
• Knowledge of network operations and management
• Knowledge of systems design and development process
• Knowledge of various ERP
• Knowledge of the QSR/Food Industry practices

General Management Competencies/Requirements:

• Problem Solving & Analysis
• Good Organizational Skills
• Keen attention to details
• Good command of English and above average Report Writing skills
• Candidates must be decent, efficient and self-confident.

Educational Qualifications/Experience:

• A good first degree in Computer Science, Computer Engineering, Information Technology or related areas
• Minimum of 2 years’ experience in a similar role, especially in the QSR/FMCG sector
• Membership of CISCO, or any other IT related professional qualification is an added advantage

Desired Personal Attributes:

• Integrity
• Proactive self-starter
• Results Orientation
• Assertiveness & tenacity
• Ability to cope with and work under pressure