Responsibilities :

You will be part of the Customer Success & TechOps team

• Motivated and team spirit.
• Understand customer requirements and functional specifications.
• Ability to understand the nature of customer issues and resolve them in a timely and efficient manner.
• Troubleshoot software issues reported by customers.
• Keep software applications up to date.
• Proactively improve the source of software code to increase efficiency.
• Develop improvements in the existing application.
• Application testing, performance analysis and continuous improvement.
• Send regular updates on project status. Coordination with co-developers and other related departments.

Writing incident reports

• Responsible for resolving customer issues via live chat, email, phone and remote software.
• Maintain policies and procedures when working with clients and provide appropriate information.
• Collaborate with team members on knowledge transfer, procedures and standards.
• Maintain accurate records of daily communications and resolved issues
• Preferred qualifications Degree in PHP, web development or any other similar field.
• Mastery of PHP, MySQL, CSS, HTML, JavaScript.
• Mastery of Python.
• Ability to deploy the application on Apache Web Server. Ability to work independently and also in a team.
• Dedication and commitment to work. Good knowledge of Node.js, jQuery, AJAX, XML, Knowledge of Linux server management will be an added advantage.
• Fluency in English and French can be an asset.