Duties & Responsibilities

• HR Admin & Employee Relations
• Provide first level advice and support to managers on all matters relating to employees in the branch
• Support and advise line managers on the handling of disciplinary, grievance, capability or performance issues
• Respond to employee HR related requests, attend to employee complaints and work to resolve conflicts in the branch
• Track disciplinary issues, verify and confirm warnings and monitor improvement of undesirable behavior and misconduct
• Participate and take notes at investigation and disciplinary hearings when necessary
• Advice managers on cases of absenteeism, ensuring compliance with related policy and procedure.
• Provide advice and guidance on employee leave benefits & entitlement such as maternity, paternity, annual, etc.
• Work with the HR Admin team in the head office to manage employee benefits such as staff loan, lease, welfare incentives, professional subscriptions, etc.
• Administer employee HMO plans, update employees with required information and resolve queries resulting from the use of HMO
• Keep up to date with changes and developments in Human Resources policies, best practice and employment law.
• Support the employee onboarding process, ensuring new hires are properly introduced to colleagues
• Prepare new hire paper work, collate information from employees & update employee files
• Provide onboarding materials to new hires upon resumption
• Manage the HR module of ERP for the branch
• Ensure personnel files are in place for each employee and effectively maintained
• Keep track of all HR transactions including salary payment, travel allowances, employee awards, statutory payments
• Keep track of employee absences and provide reports on headcount and absences
• Manage employee mobility through transfers, redeployment, promotions and terminations
• Ensure that all letters and other correspondences are correct, signed and filed in employee’s folder
• Work with the HR Admin team in the head office to manage and monitor probation periods, get employee confirmations from line managers at probation expiration