Responsibilities

• Ensure that all units have the necessary tools to work effectively.
• Ensure all Operations staff is abreast of the Bank’s policies and procedures.
• Ensure that all customers’ requests are treated promptly.
• Ensure all staff attends to customers promptly and are always courteous.
• Supervise Operations activities (cash, customer service and funds transfer) to ensure timely and efficient service delivery to customers.
• Implement budget and cost control measures for the Bank
• Provide and monitor all expense lines.
• Render statutory returns to appropriate regulatory bodies.
• Ensure proper documentation for all transactions and authorize transactions within approval limits.
• Oversee account opening process and certify complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
• Ensure adherence to vault cash insurance limit.
• Handling Bank’s correspondence with other banks to ensure excellence service.
• Rendition of correspondence Bank’s statement to ensure correct postings
• Ensure vault physical cash is equal to ledger at the close of each day.
• Ensure vault is always shut and cash secured as stipulated.
• Supervise the handling of accounts & clearing functions.
• Oversee the activities of E-Business under customer service; Online Banking, issuance, blocking/unblocking of the different card products.
• Provide and keep timely and accurate reports (Bank’s and regulatory agencies) on Branch Operations in prescribed formats and intervals.
• Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety
• Monitor the financial targets of team members.
• Ambiance of the Banking Hall.
• Ensure team spirit.
• Troubleshooting and resolving operations issues and conflicts.