Job Summary

Being the first contact to the Organization, the Front Desk Officer must at all times portray the Company as a customer-centric Organization, with the primary purpose of satisfying all stakeholders.

Job Details

• Maintain the ambience of the Front Office and Meeting Room
• Documents all correspondences coming in and going out of the office
• Attend courteously and professionally to all visitors, clients and vendors that come into the office and ensure that the appropriate people see them within the shortest possible time.
• Ensure the full implementation of the client Charter.
• Record and relay to the right persons, all calls, visits and inquiries via telephone, online chat and/or physical appearance.
• Comply with timelines as detailed under the organization manual.
•  Responding to letters from Shareholders/Stockbrokers enquiries     
• Update of shareholders records e.g. e-dividends/e-bonuses mandates, e-mail addresses, contacts numbers.
• Scanning of Transfer forms, Banker’s confirmation, CSCS documents, Signature mandates, e-dividend forms etc for upload to the shareholder’s database.
• Generate Income as earlier agreed in the attached schedules.
• Provide support for all client related activities.
• Execute any other responsibilities as may be assigned to you by the CEO or the HODs
• Any other assignment as may be assigned by your supervisor

Requirements

• Bachelor’s Degree or its equivalent.
• A good first degree in Business Administration/Management Science/Social Science related discipline.
• At least, 2 years of experience on a similar position in the banking sector/financial services sector

Skills/Knowledge

• Negotiation Ability
• Interpersonal
• Leadership
• Integrity
• Team spirit
• IT savvy

Attributes

• Leadership:
• Ability to influence others to do what is ethically right.
• Must possess good listening skills
• Must be fair, goal oriented, responsible and skilled
• Must be a good director of affairs both human and material
• Must be able to evaluate others
• Must be charismatic
• Proactive decision-maker
• Ability to forecast the market
• Ability to pay attention to details
• Ability to penetrate the market and get the best of prices for goods
• Ability to question assumptions
• Ability to proactively measure performance.
• Self-starter
• Must be an energetic person with unusual initiative
• Must be resilient
• Sound ethics and integrity.
• Must be discernibly honest and of consistent upright character
• Must be ethical i.e. must follow the ideals and responsibilities of the banking industry as set out in the code of ethics guiding operations and operators in the industry.