Head of Operations needed at Maestro Microfinance Bank

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Job title : Head of Operations

Job Location : Abuja

Deadline : June 14, 2024

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Scope of the Role

  • The Head of Operations is responsible for the overall operations of the microfinance bank, including cash management, loan processing and disbursement, customer service, risk management, and compliance with regulations.
  • They oversee the work of the operations team and develop and implement policies and procedures to ensure the smooth and efficient operation of the bank.
  • They also work with the management team to set strategic goals and objectives for the bank.

Specific Responsibilities

  • Assist with internal, external, and regulatory audits and examinations
  • Oversee the overall operations of the microfinance bank, including cash management, loan processing and disbursement, customer service, risk management, and compliance with regulations.
  • Responsible for effectiveness and efficiency of the branches, team development, team morale, and implementation of micro-finance code of conduct at the various levels of operations.
  • Develop strategies to minimize customer complaints and suggest ways of managing the public image of the Company.
  • Liaise with the Financial Controller to ensure timely preparations of annual budget, quarterly budget review, forecasts, and business plans.
  • Develop business relationships with potential customers as well as existing customers with the view to strengthening the Company’s customer relationship base.
  • Analyze the business environment and make recommendations on the development of new products and enhance existing products to grow the Company’s customer base and outreach
  • Provide advice on all operation issues to the report person.
  • Appraise the operational system in place and monitor the implementation of the Company’s operation manuals, making appropriate recommendations regarding the need for change.
  • Responsible for delivering budget results of all Branches.
  • Co-ordinate the activities of all branches and handle all operation issues including computerization, change management, and balancing of books.
  • Visit branches regularly to ensure operations are running smoothly.
  • Provide on-the-job training to all department staff, including new recruits and existing staff.
  • Any other duties and responsibilities that may be assigned from time to meet the objectives of the Company.
  • Other duties as assigned by the Managing Director

Technical Knowledge / Minimum Requirements

  • A minimum of First Degree or its equivalent in any discipline (additional qualification in any business-related discipline would be an advantage).
  • Evidence that the candidate possesses proven skills and competencies in practical microfinance banking has undergone the Microfinance Certification Programme and obtained a Certificate in Microfinance Banking issued by the Chartered Institute of Bankers of Nigeria (CIBN).
  • A minimum of 5 years post-graduation experience out of which, at least, 4 must have been in the financial services industry and at least, 2 at the senior management level.
  • Have proven operational experience in a FinTech or financial institution
  • Demonstrate professional maturity and leadership skills with strong interpersonal and networking skills
  • Possess experience in innovative payment mechanisms and understand FinTech laws and regulations in Nigeria
  • Excel in working relationships with the banks and regulators
  • Possess high level of trust to drive best practices with minimal supervision
  • Have outstanding project management and leadership skills
  • Have a strong business acumen and problem-solving ability
  • Possess excellent analytical skills, in-depth understanding of business models
  • Strong knowledge of Fintech/Start-ups ecosystem
  • Good understanding of CBN/NIDC and other regulatory landscape
  • Deep knowledge of retail banking operations, retail products and commercialisation.

How to Apply for this Offer

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