Purpose of the Job (Brief)

• The Maintenance Quality Control Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance.

Expected Key Results (Detailed KPIs)
Key Activities:

• Point to Point and GPON Fiber Fix Supervision
• Corporate Customers: Restore service failures within 3 hours of its occurrence
• Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.
• Retail Customers: Restore service failures within 8 hours of its occurrence.
• Field to base Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.

Preventive Maintenance:

• Proactively drive MSPs to identify, plan and execute preventive maintenance action on the fiber network.
• Enforce active engagement of construction works (road and real estate) by MSPs to mitigate damage to ipNX fiber infrastructure.
• Enforce active monitoring of trenching activities by other PTOs along our fiber route.
• Provide operational data for all Corrective and preventive activity on the wire-line Network that feeds into the improvement of fiber break-fix MTTR.
• Audit and collate information for the fiber wire-line network. Prepare and submit the as-maintained documents after every network activity.
• Provide network data for processing change request approvals
• Provide monthly cabinet utilization report
• Report Management Ensure weekly support status reports are done and submitted timely for review.
• Submit as-is fiber break-fix report per ticket
• Submit monthly cabinet utilization report
• Submit out of scope BOM and supporting document for PO approvals

Others:

• Assessment, Acceptance test and Hand-over Documentation from project deployment team and MSPs which includes: Installation of Poles, Hand-Hole and duct calibration.

Demonstrate (Key Competencies)
Educational Qualifications & Functional Skills:

• Academic: University Degree in Telecoms, Engineering or Applied Sciences.

Work Experience:

• At least 2 years in telecommunications industry, with experience in Fiber network deployment and outside plant maintenance.
• Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.

Functional Skills:

• Proven track records of maintenance and management of metro and/or long distance fiber optic infrastructure.
• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fiber & civil work maintenance.
• FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.
• Capable of understanding fiber network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner
• Familiarity with the requirements of Health & Safety legislation in Nigeria.
• Experience in civil works supervision & quality control.
• Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
• User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
• User experience for Visio/AutoCAD/GIS tools is desired.
• Excellent communication skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, team members and local community.