Experience Center Agent needed at GIG Logistics
Job title : Experience Center Agent
Job Location : Lagos
Deadline : March 12, 2024
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We are seeking dedicated Experience Center Agents to help us keep growing. If you believe you have what it takes to build a World Class Organization and ready to work at it. We want you!
Job Description
- Provide guidance to walk-in customers on product and service offerings
- Educate customers and potential customers with information on SLA and delivery timelines
- Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
- Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
- Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
- Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
- Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
- Promote and cross-sell company’s products.
- Ensuring proper documentation and safety of all parcels sent and received.
- Ensure strict compliance to scanning process and procedures.
Requirements
- Minimum of HND from a government recognized tertiary institution
- Customer-centric, tech-Savvy, young and personable
- Evidence of completion of mandatory NYSC scheme or Exemption Certificate.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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