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Experience Center Agent needed at GIG Logistics

Job title : Experience Center Agent

Job Location : Bayelsa

Deadline : May 20, 2024

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ROLE DESCRIPTION

  • The Experience Center Agent role is a customer facing role targeted at smart, personable, technology inclined and customer-obsessed individuals.

JOB DESCRIPTION

  • Provide guidance to walk-in customers on product and service offerings
  • Educate customers and potential customers with information on SLA and delivery timelines.
  • Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
  • Serve guests by providing product/ service information related to delivery life cycle, rates and payment.
  • Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
  • Promote and cross-sell company’s products

JOB REQUIREMENTS

  • Good communication and computer literacy skills
  • Certificate of completion of NYSC
  • Previous customer service experience is an added advantage
  • Detail-oriented and strong inter-personal skills

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Customer Service  jobs
  • Experience Center Agent jobs

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