Position Overview

Foodies Restaurant is seeking a reliable and skilled Dispatch Rider to join our delivery team. The Dispatch Rider will be responsible for ensuring the timely and safe delivery of orders to customers’ locations. The ideal candidate should possess excellent navigation skills, a strong sense of responsibility, and a commitment to customer satisfaction.

Key Responsibilities:

• Deliver food orders promptly and safely to customers’ locations within the designated delivery area.
• Navigate through traffic and utilize efficient routes to minimize delivery time.
• Ensure that orders are accurately packed and securely fastened for transportation.
• Verify the correctness of delivery addresses and contact customers to confirm delivery details when necessary.
• Provide exceptional customer service by greeting customers upon delivery and addressing any inquiries or concerns professionally.
• Maintain cleanliness and proper maintenance of the delivery vehicle, including regular inspections and adherence to safety standards.
• Follow all traffic laws and regulations to ensure the safety of oneself, customers, and other road users.
• Collaborate with the restaurant staff to coordinate order pickups and optimize delivery schedules.
• Keep accurate records of deliveries, including mileage, fuel consumption, and delivery times.
• Report any incidents, accidents, or vehicle issues to the appropriate authorities and the management promptly.

Requirements

• Valid driver’s license for motorcycle (and car if required) with a clean driving record.
• Proven experience as a dispatch rider or delivery driver is preferred.
• Familiarity with local roads, neighborhoods, and traffic patterns.
• Excellent communication and interpersonal skills.
• Ability to work efficiently under pressure and meet delivery deadlines.
• Strong sense of responsibility and commitment to customer satisfaction.
• Physically fit and capable of lifting and carrying packages up to a certain weight.
• Basic knowledge of vehicle maintenance and repair is a plus.
• Flexibility to work evenings, weekends, and holidays as needed.
• High school diploma or equivalent.