Role Overview

• Responsible for providing an efficient and effective planned preventative maintenance, reactive maintenance and remedial works programme in a manner that achieves the objectives of the client by proactively administering the workplace services in accordance with the Service Agreement.

Key objectives of the role (Not exhaustive or necessarily in order of importance):

• Engineering Operations.
• Check for alarm indications. Investigate and implement rectification plans as necessary and follow the escalation procedures as set out by the client.
• Document and escalate alarms according to internal process.
• Monitor critical features and ensure process and equipment are operating according to set parameters.
• Ensure email correspondence is managed in real time.
• Transfer all hard copy information from operational teams to electronic document managemen platforms.
• Update DC alert spread sheet on all customer notifications.
• Ensure all DC alerts are closed out for the day unless instructed otherwise by the client.
• Raise all work order and ensure closed as per local KPI and SLA guidelines.

General Administration

• Ensure high level of customer service is provided and maintained via formal communication, email.
• Ensure that weekly documented audits/ inspections by quality controller are presented to Site manager for signature before filing.
• Action job cards and advise on outstanding job cards and ensure job cards are fully completed and signed off by the requestor.
• All calls to be logged with the help desk.

Essential Education / Experience Knowledge & Skills

The successful candidate will have the following background:

• Grade 12.
• A Technical N3/4 Certification is a must.
• Computer skills is essential.
• CDCP-compulsory.
• 3 years’ experience in similar position experience within Data Centre’s and added advantage.
• Facilities maintenance experience.
• Excellent customer relation skills.
• Good communication skills.
• Ability to plan, organise and control own work effort.
• Ability to work under pressure.
• Clear criminal record.

Other

• Willingness to work shifts.
• Willingness to work overtime where required.
• Knowledge of equipment, materials.and suppliers used in facilities management.
• Have a good knowledge of machine tools, general maintenance.
• Excellent facility with common hand and power tools.
• Familiarity with building layouts and infrastructures.
• Good knowledge of electrical fixtures, fittings, repairs and maintenance thereof.
• Understand and follow oral and written instructions.