About the Role:

The FAE performs in-depth FA and Verification at the levels of Products usage, Mechanical, Printed Circuit Board Assembly (PCBA), Component with the technical guidance from R&P team (China). This position requires good assessment  skills to identify and attribute failures to the DESIGN, COMPONENT or PROCESS levels as well as good communication skills to provide feedback to both internal and external Quality teams regarding all failures. The FAE will be also required to provide technical assistance for all levels of FA, including Home system installation, installation procedure established, local Failure Troubleshooting by the Technicians from the after sales team. 

What you would be expected to do

• Perform Product and Electronic component failure assessment using appropriate tools and methods.
• Regular field visit to collect / investigate / verify / resolve customer’s complaints. 
• Regularly maintain West-Africa troubleshooting result done by other teams (after sales team).
• Assist in the critical quality risk product control, deploy immediate actions locally for mitigating the risk.
• Coordinate and work with the service team for a continuous improvement troubleshooting process. 
• Give guidance (Qualification & Failure assessment) to the partner once claim occurs. 
• Provide training and guidance to ensure continuous improvement of the team’s technical capabilities and knowledge. 

You might be a strong candidate if you

• Bachelor’s degree or above, major in Engineering or equivalent applicable experience. 
• Good Assessment and problem-solving skills with a focus on failure assessment.
• Failure assessment experience in lithium ion battery, solar panel, LED, and PCBA.
• Experience in electronic component failure assessment, familiarity with common electronic component failure modes and assessment methods.
• Excellent communication and teamwork skills, able to work with multiple teams and coordinate work effectively.
• At least 2 years’ experience in customer quality or service.
• Proven track record of delivering excellent results in past experiences
• Familiar with the assessment skill, 5W, 8D, fishbone
• Familiar with the common electronic equipment, e.g: multimeter, AC/DC power supply, oscilloscope.
• Positive and proactive can-do attitude. Willing to be hands-on. Good presentation and communication skills and able to work cross-functionally. 
• Be willing to visit field / customer regularly.