Role:

• Listening to customers’ concerns and handling complaints
• Giving detailed explanations of services or products to customers
• Working with the sales team to create better methods to address customer complaints
• Reviewing customer accounts on product usage
• Communicating effectively with customers in-person, through email, chat or over the phone.
• Upselling of accounts.
• Monitoring customer satisfaction levels
• Conduct training with new customers to properly onboard them.
• Sending Reports to customers appropriately

Qualifications (Education and Experience):

• B.Sc in a related course
• 1 – 2 Years cognate work experience in a fast paced organisation in a similar role