Salvay Services’s job vacancy, Career and Recruitment
Job title : Customer Service Representative
Job Location : Lagos
Deadline : June 10, 2023
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Customer Service Responsibilities
- Manage large amounts of incoming phone calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service representative in a bank or any financial institution.
- Track record of overachieving quota
- Strong phone contact handling skills and active listening
- Ability to practice
- Customer orientation and adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Minimum of HND
- Proximity to Alagomeji, Yaba
How to Apply for this Offer
Interested and qualified candidates should forward their CV to: Hrsalvayservice@gmail.com using the position as subject of email.
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