Customer Service Representative needed at MacTay Consulting

Lagos Full Time Customer Service April 5, 2024 - May 4, 2024

Job title : Customer Service Representative

Job Location : Lagos

Deadline : May 04, 2024

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Responsibilities

Manage incoming calls and customer service inquiries
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies

Qualifications

Minimum of one year of experience
OND
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma or equivalent

How to Apply for this Offer

Interested and qualified candidates should send their CV to: recruitment@mactay.com or fope.arogundade@mactay.com using the Job Title as the subject of the mail