Customer Service Officer needed at WorQulture
Job title : Customer Service Officer
Job Location : Lagos
Deadline : May 09, 2024
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Work Hours: 8am – 5pm (Mondays – Saturdays)
Duties and Responsibilities
- Respond to all customer enquiries by mail, text message, phone calls, website bookings etc.
- Own overall relationship with customers
- Ensure retention and satisfaction of all customers
- Deliver the highest level of professional service to customers
- Ensure outstanding customer satisfaction by maintaining strong working relationships.
- Handle client issues and complaints throughout the implementation life cycle in a timely and accurate manner.
- Schedule and conduct status meetings with appropriate development resources and customer.
- Maintain complete and accurate customer correspondence data.
- Develop and update client related reports.
- Understanding key customer individual needs and addressing these.
- Managing client relationships to build a reputation for excellent service and generate repeat business.
- Managing the company’s social media handles.
- Keeping customers updated on the latest products in order to increase sales.
- Negotiate and manage agreements through the business contract process.
- Identify and develop problem solving methodologies to resolve customer issues
Requirements
- Bachelor’s degree/ OND/HND
- 1-3 years’ Experience in customer relations or any other relevant role
- Strong written and verbal communication skills
- Excellent problem-solving skill
- Detail-oriented
- Demonstrate ability to increase customer retention and satisfaction
- Strong interpersonal and customer relation skills
- Ability to work effectively with minimal supervision
- Strong organizational skills
- Proficiency in all Microsoft applications.
- Excellent time management, project organization, and follow-through skills.
- Positive attitude focused on customer satisfaction.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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