Customer Service Officer needed at Outcess Solutions Nigeria Limited
Job title : Customer Service Officer jobs in Lagos
Job Location : Lagos
Deadline : May 31, 2023
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Salary: 50,000.00NG
Benefits: HMO Coverage
RESPONSIBILITIES
- Answers phone and responds to customer requests.
- Upsell/Sell product and services, place custom orders in computer system.
- Provide customers with product and service information.
- Transfer customer calls to appropriate staff (as and when asked for)
- Identity, research, and resolve customer issues using computer systems and applications
- Follow up on customer inquiries, if not immediately resolved.
- Recognize, document and alert the supervisor of trends in customer calls.
REQUIREMENTS
- HND/Bachelor’s degree in Mass Communication or other related fields.
- Candidate must be within the age bracket 20 – 30years
- Relevant experience (4months 1year) in Customer Service is an advantage
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
- Language skillsMust speak fluent English and at least one of the 3 major Nigerian Languages Hausa, Igbo, Yoruba
- Must be available to work shifts.
- Must have NYSC Discharge Certificate.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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