Customer Service Associate needed at Branch International
Job title : Customer Service Associate
Job Location : Lagos
Deadline : May 16, 2024
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Job Overview
You will be responsible for providing an inspiring and delightful experience to our customers.
- Delivering efficient, friendly responses to customer inquiries and build our brand via our text-based chat platform
- Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
- Escalating customer feedback and IT issues to help improve our product
Qualifications
- Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
- Active on social media platforms and also conversant with social media trends
- Expertise in managing conversations on social media
- Passionate about customer service
- Highly entrepreneurial – comfortable with ambiguity and taking initiative
- Excellent collaborator and team player
- Excellent communication skills, both oral and written
- Good grammar, spelling and punctuation
- Good typing speed (ideally above 45 wpm). This will be tested below.
- Previous experience in Customer Service in Finance related company is an added advantage
- Must have completed the mandatory NYSC programme or have an exemption letter.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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