Customer Service Agent – Bilingual (French/English) needed at Optasia

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Job title : Customer Service Agent – Bilingual (French/English) jobs in Lagos

Job Location : Lagos

Deadline : April 16, 2023

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Job Description

  • As a Customer Support Agent you will interact with the company’s customers by addressing inquiries in French/English Languages and resolving complaints, generally providing a higher level of customer support on specific products and services.

What you will do

  • Interact with customers in French language via WhatsApp chatbot, telephone, e-mail, in person or any other channel required to provide support and information on assigned products and services.
  • Ensure appropriate actions are taken to resolve customers concerns/complaints that may arise at any point.
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, and feedbacks.
  • Apply knowledge of specific products, services, or other assigned area of expertise to answer inquiries in both French and English Language.
  • Perform other related duties as may be assigned.

What you will bring

  • Excellent communication skills in French/English as well as active listening skill.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge in customer service, conflict management and ability to multitask.
  • Bachelor of Art – BA in French or equivalent.
  • Customer service experience required.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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