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Job title : Customer Service Agent – Bilingual (French/English) jobs in Lagos
Job Location : Lagos
Deadline : April 16, 2023
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- As a Customer Support Agent you will interact with the company’s customers by addressing inquiries in French/English Languages and resolving complaints, generally providing a higher level of customer support on specific products and services.
What you will do
- Interact with customers in French language via WhatsApp chatbot, telephone, e-mail, in person or any other channel required to provide support and information on assigned products and services.
- Ensure appropriate actions are taken to resolve customers concerns/complaints that may arise at any point.
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, and feedbacks.
- Apply knowledge of specific products, services, or other assigned area of expertise to answer inquiries in both French and English Language.
- Perform other related duties as may be assigned.
What you will bring
- Excellent communication skills in French/English as well as active listening skill.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge in customer service, conflict management and ability to multitask.
- Bachelor of Art – BA in French or equivalent.
- Customer service experience required.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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