Customer Relationship Executive needed at Afrimed Specialistlist Hospital
Job title : Customer Relationship Executive jobs in Lagos
Job Location : Lagos
Deadline : May 05, 2024
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Job Description
- Welcomes patients and visitors by greeting patients and visitors, in person.
- Optimizes patients’ satisfaction, consultant time, and treatment room utilization by scheduling appointments in person and facilitating reminder of scheduled appointments.
- Keeps patient appointments on schedule by notifying doctors of patient’s arrival; reviewing service delivery compared to schedule; reminding Doctor of Service delays.
- Comforts patients by anticipating patients’ anxieties; answering patients’ questions.
- Maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information including HMOs enrolees to ascertain coverage of plans and agreed tariffs.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients. Ascertains approval codes and coverage of HMOs enrolees plans.
- Helps patients in distress by responding to emergencies.
- Protects patients’ rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
How to Apply for this Offer
Interested and qualified candidates should forward their CV to: abel.temidayo@yahoo.com using the position as subject of email.
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