• As a Customer Relations and Transaction Specialist (CRTS), you will be responsible for ensuring the smooth and accurate processing of gift card verification, user balance reconciliation, and customer relations.
• You will play a crucial role in maintaining the integrity of user accounts, resolving issues promptly, and providing exceptional customer support.

Your duties will involve:

Responsibilities:

• Verify the authenticity and validity of digital assets submitted by users.
• Process digital asset transactions within defined time frames, prioritizing promptness.
• Accurately reconcile user balances after various transactions.
• Investigate, escalate, and resolve any discrepancies or errors in user balances.
• Compile and report reconciliations.
• Manage the OTC desk and facilitate OTC transactions.
• Receive and escalate user issues across all communication channels to relevant units/teams for quick resolution.