Job Description

• Act as the primary point of contact for assigned clients, managing all communication and information flow between the agency and the client.
• Develop and maintain strong client relationships by building trust, rapport, and exceeding expectations.
• Assist in project management tasks, including timeline tracking, budget monitoring, and ensuring deliverables are met on time and within budget.
• Prepare and present client reports, including progress updates, campaign performance metrics, and other relevant information.
• Coordinate meetings, manage client agendas, and take detailed notes to ensure action items are documented and followed up on.
• Assist with creative presentations, ensuring all materials are well-organized and effectively communicate campaign strategies.
• Manage client contracts, ensuring all terms and conditions are met.
• Process client invoices and track payments.
• Identify and address client concerns promptly and professionally, seeking solutions and keeping the account team informed.
• Maintain a comprehensive understanding of client needs, objectives, and brand guidelines.
• Stay informed about industry trends and best practices in client service for the advertising industry.
• Contribute to a positive and collaborative work environment within the agency.

Requirements

• Bachelor’s Degree in Communications, Marketing, or a related field (preferred).
• 2-3 years of experience in a client service or account management role.
• Strong communication skills, both written and verbal, with the ability to tailor communication style to different audiences.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools.
• Strong attention to detail and a commitment to accuracy.
• Ability to work independently and as part of a team.
• Positive attitude and a passion for exceeding expectations.
• Experience in the advertising industry (a plus).