Call Centre Agent needed at BBOXX
Job title : Call Centre Agent
Job Location : Lagos
Deadline : June 07, 2024
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Role Brief:
- Makes outgoing calls to customers across Bboxx portfolio, in accordance with our aftersales debt management processes; makes an intensive follow up call to all outright/upfront customers, pitching sales of new products and closing 50% of sales from such calls, receives incoming calls from customers with technical issues, and make follow up calls to monitor and improve customer satisfaction; carries out other customer interactions as required.
What you can expect to be doing:
- Contact BBOXX outright/upfront/instalment customers by phone to pitch sales of new products
- Encourage customers about adherence to payment plan
- Handle incoming calls and provide solutions/advice to customers
- Monitor and respond to incoming SMS
- Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
- Maintain and update customer data in CRM
- Identify and escalate priority issues
- Complete call log
- Follow BBOXX sales and aftersales processes
- Accurate data entry and navigation of CRM
- Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
- Receive incoming calls from customers with technical issues
- Respond by phone to requests for help or information made through our SMS system
- Escalate customer issues that are not easily solved by telephone
- Make calls in accordance to all relevant sales and aftersales processes
What we are looking for:
- Excellent verbal communication skills
- Ability to understand and adapt to customer needs
- Excellent data entry skills and attention to detail
- Organization and time management
- Customer Service orientation
- Resilience when faced with stress; Positive attitude and energy
- Persuasiveness and problem solving skills
- Previous call centre / sales experience is highly recommended.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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