Customer Service Officer needed at Outcess Solutions Nigeria Limited

Lagos Full Time Customer Service

Job title : Customer Service Officer

Job Location : Lagos

Deadline : May 31, 2025

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Job Description

  • Answers phone and responds to customer requests.
  • Upsell/Sell pro duct and services, place custom orders in computer system.
  • Provide customers with product and service information.
  • Transfer customer calls to appropriate staff (as and when asked for)
  • Identity, research, and resolve customer issues using computer systems and applications
  • Follow up on customer inquiries, if not immediately resolved.
  • Recognize, document and alert the supervisor of trends in customer calls.

REQUIREMENTS

  • NCE, OND,HND/Bachelor’s degree in any Field of study.
  • Candidate must be within the age bracket 20 – 35years
  • Relevant experience (0 – 4years) in Customer Service is an advantage
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written and verbal communication skills.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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Outcess Solutions Nigeria Limited

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